1. Our commitment to privacy
Your privacy is important to us. To better protect your privacy,
we provide this notice explaining our online information practices and
the choices you can make about the way we collect and use your
information. Your use of the Sites constitutes an agreement to these
information practices. To make this policy easy to find, we make it
available on our homepage and at every point where personally
identifiable information may be requested. In this policy, “Personal
Information” is defined as data and facts about you that we collect.
Personal Information does not include your IP address.
2. Note to California residents
California Civil Code Section 1798.83 permits California
residents who have provided personal information to us or our
third-party advertisers and marketing partners, if any, to request
certain information regarding our disclosure of personal information to
third parties for direct-marketing purposes. Requests should be
submitted via email to us@canyon.com and should include CALIFORNIA
PRIVACY RIGHTS in the subject line. We will need your first and last
name, mailing address, and email address in order to process your
request. Within thirty days of receiving such a request, we will
provide a list of the categories of personal information disclosed to
third parties for direct marketing purposes during the immediately
preceding calendar year, if any, along with the names and addresses of
these third parties, if any. Please be aware that not all information
sharing is covered by the requirements of Section 1798.83 and only
information regarding covered sharing will be included in our response.
This request may be made no more than once per calendar year.
3. The information we collect
This policy applies to all information collected by or submitted
to us on a Site. In some areas of a Site, you can order products, make
requests, submit product reviews, and register to receive materials or
communications from us. The types of Personal Information collected on
these Sites are: Name, Address, Email address, Phone number,
Credit/Debit card information, and Transaction Information. We may also
track the pages you visit, your preferences, and the products you
purchase, browse, or save as a favorite.
On some sites, you can submit information about other people.
For example, if you order a gift online and want it sent directly to the
recipient, you will need to submit the recipient’s address. In this
circumstance, the types of Personal Information collected are: Name,
Address, Email address, and Phone number.
Mobile Devices: When you access and use the Sites from your
mobile devices, we receive data from the mobile device. This may include
your location data, IP address, device type, and operating system. You
may manage how your mobile device and mobile browser share location
information with us, as well as how your mobile browser handles cookies
and related technologies by adjusting your mobile device privacy and
security settings. Please refer to instructions provided by your mobile
service provider or the manufacturer of your device to learn how to
adjust your settings.
Third Party Sources: We may also receive Personal Information
about you from third parties (“Third Party Sources”). We may associate
this information with the other Personal Information we have collected
about you. The collection, use, and disclosure of information from Third
Party Sources is governed by the privacy policies listed on the
website(s) where the information was submitted by the user. Third Party
Sources may send their own cookies and pixel tags to you, and may
collect information and use it in a way inconsistent with this Privacy
Policy. Please carefully review these third-party privacy policies to
understand how your information may be collected, used, and disclosed by
these third parties.
Analytics: We may use one or more third party analytics
programs, including but not limited to Google Analytics, to help analyze
how users utilize the sites. Google Analytics does not collect any
Personal Information. Google Analytics uses a single first-party cookie
containing an anonymous identifier to distinguish users and to collect
standard Internet log information and visitor behavior information. The
information generated by the cookie about your use of the Sites
(including IP address) is transmitted to Google. This information may be
used to create statistical reports on user activity for us. For more
information about Google Analytics, including opt-out options, visit the
Google Analytics privacy page at
https://www.google.com/analytics/learn/privacy.html.
Pixel Tags: Pixel tags (a.k.a. clear gifs) are tiny graphics
with a unique identifier, similar in function to cookies (discussed
below), which allow us to monitor the use of our sites and to deliver
banner advertisements to you about our products and services as you
browse the Internet. Pixel tags generally work in conjunction with
cookies, registering when a particular computer visits a particular
page. You cannot decline pixel tags; however, if you turn off cookies
the pixel tag will simply detect an anonymous visit. In addition, we may
use pixel tags in our HTML-based emails to let us know which emails
have been opened by the recipients. This allows us to gauge the
effectiveness of certain communications and the effectiveness of our
marketing campaigns. If you do not want to receive pixel tags you can
opt-out of these emails or change the type of email you receive to text
only.
Domain Name Tracking: When you use our Sites, we may record the
name of the domain from which you accessed the Sites. Additionally, if
you reach our sites by means of a link from another site, our computers
may note the fact that you came to us from that linked site. We may also
record the domain name and URL for the next website you go to after
leaving any of the sites.
4. The way we use your Personal Information
Personal Information is generally kept for our use in assisting
you in your current or future purchases or in analyzing sales trends. We
do not sell, rent or provide your "Personal Information" to third
parties, except as described below.
Our use of Personal Information:
Providing Products and Services: We use Personal Information
that you provide when placing an order primarily to complete that order.
Personal Information from the order form is used to send orders,
information about our company, and promotional material from some of our
partners to you. Personal Information is also used to get in touch with
you when necessary. You may opt-out of receiving future mailings by
following the directions in those mailings.
Surveys: We sometimes use online surveys which ask you to
voluntarily submit your Personal Information which usually includes
contact information (typically your email address) and demographic
information (like your zip code, age, or income level). If you choose to
submit this Personal Information, we use it to send you promotional
material.
Contests: We periodically run contests on the sites in which we
ask you to voluntarily submit selected Personal Information such as
contact information (typically your email address) and demographic
information (like your zip code, age, or income level). If you choose to
submit this Personal Information, we use it to send you our promotional
material and at times, send it to some of our partners. Your Personal
Information is also used to contact you when necessary (i.e. if you win a
contest).
Demographics: Demographic and profile data is also collected on
the site. We use this information to tailor your experience on the site,
showing you content that we think you might be interested in, and
display the content according to your preferences.
User Content: On some of the sites, users are permitted to
submit content ("User Content"). Our policies with regard to User
Content are detailed here.
Our sharing of Personal Information with third parties:
With Consent: We may share Personal Information with a third
party with your consent. For example, you have the option to enroll in
PayPal Credit which is an independent third-party payment service. If
you choose to enroll in PayPal Credit, we will share your email address
with PayPal Credit to facilitate the enrollment process. PayPal Credit’s
subsequent use of this Personal Information will be governed by PayPal
Credit’s Privacy Policy, available by following the link to “Terms and
Conditions” at https://www.paypal.com/us/.
Affiliates: We may provide Personal Information to affiliated
companies or other trusted businesses or persons for the purpose of
providing services on our behalf. We require that these parties agree to
process your Personal Information based on our instructions and in
compliance with both this Privacy Policy and any other appropriate
confidentiality and security measures. These third parties may only use
your Personal Information to the extent required to perform the services
on our behalf.
Marketing: We may provide Personal Information to third parties
or marketers for their marketing purposes. We never provide your entire
credit card or debit card numbers to any of these third parties or
marketers, but may provide the last four digits of those numbers to a
third party or marketer to aid those third parties or marketers in
differentiating individuals from one another.
Business Transactions: We may buy or sell subsidiaries or
business units. Generally, in these transactions, customer information
(including Personal Information) is a transferred asset. That
information will remain subject to the then-existing Privacy Policy
until or unless you provide consent for any updated use of your Personal
Information. We reserve the right to transfer Personal Information in
our possession in the event we go through a business transition, such as
a merger, being acquired by another company, or selling a portion of
our assets. Similarly, your Personal Information may be passed on to a
successor-in-interest in the event of a reorganization, reconstruction,
liquidation, bankruptcy or administration. Users will not be notified
of any such change of ownership or control of their User Information.
User Disclosures: Some Personal Information is disclosed as a
matter of course as a result of your use of the sites. Any Personal
Information shared using our sites or on another website (such as
Facebook, Google, LinkedIn, Instagram, or Twitter) may become public
information. You should exercise caution when disclosing information to
third parties or in public forums. Content shared between users of our
Sites, including advice and opinions, represent the views and are the
responsibility of those who post the content. We do not necessarily
endorse, support, verify, or agree with the content posted. If you have
any questions or comments about any content posted using our Sites,
please contact us at the address below.
Users assume all responsibility for any loss of privacy or other
harm resulting from their own voluntary disclosure of personal
information in public forums.
Legal Disclaimer Concerning Subpoenas and Other Matters: We
reserve the right to release account and Personal Information about you
when we believe, in our sole discretion, that such release is
appropriate to (1) comply with the law, legal process, or law
enforcement requests; (2) protect and defend our rights, property,
safety, or other interests including those of our parent company,
subsidiaries, customers, shareholders, or others; (3) protect against
fraud, misuse or unauthorized use of our Sites and to enforce or apply
our Terms & Conditions of site Use ("Terms") and other agreements;
and/or (4) protect the personal safety or property of our users or the
public (among other things, this means that if you provide false
information or attempt to pose as someone else, information about you
may be disclosed as part of any investigation into your actions).
5. Cookies and IP addresses
We also collect, use, and monetize IP Addresses. An IP Address
is a convention of the Internet Protocol that identifies your "virtual"
address on the internet. It is not personal to you and does not identify
any of your Personal Information. All devices connected to a network
have an IP Address permitting communication to and from the device. If
you connect to the Internet from your computer, then you have an IP
Address that looks something like this: 209.17.654.152. In the simplest
possible terms, your IP Address contains no data that identifies you
individually, but it may reveal information regarding your location
and/or your internet service provider. An IP Address is a logical
address allowing you to connect to others and others to locate your
computer. We use an IP Address for a number of uses as summarized in
this Policy, such as to help diagnose problems with our server and to
administer our sites. We also use IP Addresses to help identify you and
your shopping cart, and to gather broad demographic information.
The sites use cookies (small pieces of data we store for an
extended period of time on your computer, mobile phone, or other device)
to keep track of your shopping cart. We use cookies for other purposes
such as to personalize the sites for you. You can reject cookies and
still use the site; however, it will disable the sites' ability to
recognize your cart, your account, and any personalization efforts.
In addition to the disclosure of Personal Information to third
parties as described above, we may monetize or otherwise provide
anonymous IP Addresses to other third parties. For example, we sometimes
employ other companies and individuals to perform functions on our
behalf, such as hosting our website; providing marketing assistance,
search results and links, or retargeted advertising; and/or analyzing
data. These third parties have access only to IP Addresses and do not
have access to your Personal Information. However, as disclosed above,
we may disclose Personal Information to third parties in certain limited
circumstances.
6. Online Tracking
We work hard to provide you with a personalized experience. We
do not alter or change your experience, or otherwise respond to “DNT” or
“do not track” signals or other mechanisms received from your computer
or mobile device. While on the sites, other third parties may be
collecting your Personal Information as described above.
7. External links
This site contains links to other sites. This Policy applies to
our sites only. We do not exercise control over the privacy practices or
content of any of the external links contained on the site. These
external links may place their own cookies or other files on your
computer, collect data, or solicit personal information from you, and
are governed by their respective privacy policies and legal notices.
8. Our commitment to data security
To prevent unauthorized access, maintain data accuracy, and
ensure the correct use of information, we have put in place appropriate
physical, electronic, and managerial procedures to safeguard and secure
the information we collect online. For example, we work to protect the
security of your Personal Information whenever it is transmitted by
using Secure Sockets Layer (SSL) software, which encrypts information a
user inputs.
We reveal only the last five digits of your credit card numbers
when confirming an order. Of course, we transmit the entire credit card
number to the appropriate credit card company during order processing,
using commercially reasonable security measures.
Although we take precautions to prevent the unauthorized access
of your Personal Information, no transmission of data over the internet
is guaranteed to be completely secure and we cannot guarantee that your
submissions to the Sites, any content residing on our servers, or any
transmissions from our server will be completely secure. It may be
possible for third parties to intercept or access transmissions or
private communications unlawfully. Any such transmission is done at
your own risk. Further, it is important for you to protect against
unauthorized access to your password and computer. You should be sure to
sign off after using a shared computer.
You also have the option to access the Site from your mobile or
wireless device. When using a mobile device or a wireless network,
depending on your carrier or network administrator's policies (over
which we have no control), the carrier or network administrator may have
access to your Personal Information. For information regarding your
carrier or network administrator’s treatment of Personal Information,
you should consult your carrier or network administrator's privacy
policies.
9. Our commitment to children’s privacy
The Sites are intended for adult use only and are not directed
towards children, minors, or anyone under 18 years of age. Protecting
the privacy of the very young is especially important. For that reason,
we do not collect or maintain information from those we actually know
are under 13, and no Site is structured to attract anyone under 13. If
you are under the age of 13, you are not authorized to provide us with
any personally identifying information. If the parent or guardian of a
child under 13 believes that the child has provided us with any personal
data, the parent or guardian of that child should contact us at the
email address below and ask to have this personal information deleted
from our files. We appreciate your cooperation with this federally
mandated requirement.
10. Opting out of communications from us
There is an unsubscribe link in every email that we send. You
can be removed instantly from our list by clicking it. If you choose to
opt-out of receiving promotional communications, we may still send you
administrative emails, including, for example, administrative and
transactional confirmations, and notices of updates to our Privacy
Policy and Terms, as well as email receipts and shipping confirmations
for any goods purchased using the Sites.
11. Opting out of having our marketing partner deliver ads tailored to your web preferences and usage patterns
If you choose NOT to have our marketing partners deliver ads
tailored to their Web preferences and usage patterns, you can opt out of
this usage of their Personal Information by visiting the Network
Advertising Initiative Opt-out Tool located at:
www.networkadvertising.org/managing/opt_out.asp and opting out from
targeted ads delivered by various marketers.
12. Opting out of sharing information with third party partners for marketing purposes
If you prefer that we do not share your Personal Information with
other marketers, send us an email containing the subject line “opt out”
to us@canyon.com.
13. Changes to this Privacy Policy
We may change or replace this Privacy Policy at any time. If we
make material changes, we will provide current customers and registered
users with a revised notice that describes our new practices or a link
to the new privacy policy. Stylistic changes will be publicized via
notice on the Sites.
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